Returns & Refund Policy

Returns & Refund Policy

We want you to love your Verelle experience!

1. Returns

  • You can return unused and unopened products within 14 days of delivery.

  • Items must be in original packaging and in resellable condition.

  • To start a return, contact us at alex.verelle@yahoo.com with your order number and reason.

2. Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • Refunds (minus shipping costs) will be processed to your original payment method within 5–10 business days.

3. Exchanges

We only replace items if they are defective or damaged upon arrival.

4. Non-Returnable Items

For hygiene reasons, opened or used skincare items cannot be returned.